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IOARP Journal of Management and Leadership

IOARP Journal of Management and Leadership

Volume 3, Issue 4, December 2018

IOARP Journal of Management and Leadership offers a platform for academics, scientists, researchers, and practitioners to publish their articles focusing theoretical and practical aspects of management and leadership. Besides accepting author contributions on core topics in management and leadership, we are particularly interested in manuscripts employing interdisciplinary approaches potentially drawing from domains such as; engineering and physical sciences, social sciences and humanities, and life, health, and biomedical sciences.

Authors are invited to submit their contributions in form of theoretical and empirical papers employing qualitative, quantitative and critical methods, action-based research, and case studies, on all topics of Management and Leadership.


Volume 3
Issue 4, December 2018
IOARP Journal of Management and Leadership (JML)
15 January 2019
JML03
8
Dr M Adeel
www.jml.ioarp.org
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Operations Management: On Identification of Optimal Theory to Solve Queuing Problem in Fashion Retail Stores

Ajay Sangha, Dilmaya Khadka, Karim Tasneem

This paper provides an insight into the operations management of Primark in the context of queuing problem at the tills. We analyse this problem in light of various queuing theories to determine the most optimal theory. We provide a wide range of recommendations to handle this problem at Primark. This case study and the recommendations will not only help the company in question, but could be used by the retailers in other sectors to improve their operations, consequently achieving efficiency and higher degrees of customer satisfaction.

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